Booking Terms

These Booking Terms apply to transfer services booked through Meet in Morocco (“Meet in Morocco”, “we”, “us” or “our”).

Meet in Morocco operates from 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us about bookings or these terms using the email address displayed on our website.

Meet in Morocco arranges private transfer services using selected local transport providers in Morocco. Your booking contract is with Meet in Morocco, and we remain responsible for managing your booking and payment.

These terms apply to private passenger transfer services booked through Meet in Morocco, including airport arrivals, airport departures, one-way journeys and return journeys within Morocco.

They apply to all Moroccan airports, destinations and transfer routes offered through our website, including routes introduced after these terms are published.

Our transfer service does not include flights, accommodation, tours, travel insurance or any other travel service unless we expressly state otherwise in writing.

Each transfer is provided for the journey, date, passenger numbers and other details shown in your booking confirmation.

To make a booking, you must provide the requested journey, passenger and contact information and complete payment through our website.

Your booking becomes binding when payment has succeeded and we issue a Meet in Morocco booking reference. An acknowledgement that we have received your details or started processing payment does not itself confirm a booking.

All bookings remain subject to transport-provider availability until we send the final pickup, driver or vehicle details. If we cannot arrange the booked transfer, section 12 will apply.

You must be at least 18 years old and legally capable of entering into a contract to make a booking.

Before paying, you are responsible for checking that all booking information is complete and accurate, including journey dates, flight numbers, destination or address, passenger numbers, luggage, contact details and return information. You must notify us promptly if you discover an error.

The price shown before payment is the final price for the transfer details submitted at that time. Unless stated otherwise, it includes applicable taxes, booking fees, ordinary road tolls and airport access charges.

Payments are accepted in pounds sterling (GBP), euros (EUR) and United States dollars (USD). The currency and amount selected at booking are fixed once payment succeeds. Later exchange-rate movements will not change the confirmed price.

Payments are processed securely by Stripe. Meet in Morocco does not directly receive or store your complete payment-card details.

We may refuse or cancel a booking if payment is incomplete, reversed, disputed, unauthorised or reasonably suspected to be fraudulent. We may require alternative payment or identity verification before providing the transfer.

Driver tips are optional, are not included in the booking price and are entirely at your discretion.

A price may change if you subsequently request changes to the route, dates, addresses, passenger numbers, luggage, waiting requirements or other booking details. We will tell you about any additional charge before accepting the requested change.

Meet in Morocco selects the local transport provider, driver and vehicle used to perform your transfer.

We may use subcontracted transport providers. Providers may substitute the assigned driver or vehicle where reasonably necessary without obtaining your prior approval, provided the replacement remains suitable for the confirmed booking.

Unless we expressly confirm otherwise, your booking does not guarantee a particular vehicle make, model, colour or registration. The vehicle must have suitable licensed passenger capacity and reasonable space for the luggage and equipment declared in your booking.

We require transport providers to hold the licences, permissions and insurance required to provide the transfer under applicable local law. Drivers remain responsible for operating vehicles safely and lawfully.

The full price for the confirmed journey must be paid through Meet in Morocco. You must not pay the driver or transport provider separately for the booked journey unless we expressly instruct you to do so in writing. Optional tips remain permitted.

Any additional journey, stop, waiting time or service agreed directly with a driver falls outside your original booking unless Meet in Morocco confirms it in writing.

You are responsible for ensuring that all passengers included in your booking comply with these terms and follow reasonable safety instructions given by the driver or transport provider.

All passengers must wear a seat belt whenever one is fitted and must comply with applicable local laws during the journey. Children must be included in the total passenger count when making the booking.

A driver may refuse to carry, or may remove from the vehicle, any passenger whose behaviour is intoxicated, abusive, threatening, dangerous, unlawful or likely to endanger the driver, vehicle, other passengers or members of the public. No refund will be due where the service is refused or ended for these reasons.

You are responsible for reasonable cleaning, repair or replacement costs arising from damage, excessive mess or contamination caused by you or anyone in your group. We may charge these costs to you after the journey and may require supporting evidence from the provider.

Animals are not permitted unless Meet in Morocco has agreed to them in writing before the journey.

You must not ask the driver to exceed the vehicle’s licensed capacity, carry undeclared unsafe items, break traffic laws or stop somewhere that cannot be accessed safely or lawfully.

For airport arrival transfers, the booking price includes waiting time for up to 60 minutes after the flight’s actual landing time, where that time can reasonably be confirmed through flight-tracking information.

You must provide an accurate flight number and notify Meet in Morocco promptly if the flight number, arrival date or other flight details change.

If immigration, baggage reclaim, customs or another airport delay means you will not meet the driver within the included 60-minute period, you must notify Meet in Morocco or the driver as soon as possible. Additional waiting charges may apply and must be paid before or after the transfer as reasonably requested.

If neither Meet in Morocco nor the driver is notified before the waiting allowance expires, the driver may leave and the booking will be treated as a no-show. No refund will be due.

If a flight is delayed, the included waiting period will begin from its actual tracked landing time. If a flight is diverted or rescheduled to arrive on another date or at another airport, we will make reasonable efforts to accommodate the change, but this remains subject to provider availability and may involve an additional charge.

If a flight is cancelled, you must notify us promptly. Cancellations made at least 24 hours before the scheduled pickup will be handled under our cancellation policy. If the flight is cancelled within 24 hours of the scheduled pickup, the booking is non-refundable and you should seek reimbursement from your airline or travel-insurance provider where applicable.

For airport departures and other non-airport pickups, the booking price includes 15 minutes of waiting from the confirmed pickup time. After this period, additional waiting charges may apply. If we or the driver cannot contact you, the booking may be treated as a no-show.

You must accurately declare the luggage and equipment your group intends to carry. We use this information to select a suitable vehicle. Inaccurate or incomplete information may cause delays, require a different vehicle, result in additional charges or prevent the transfer from being provided.

A driver may refuse undeclared, excessive or unusually large luggage or equipment where it cannot be carried safely, lawfully or without exceeding the vehicle’s capacity. No refund will be due where the transfer cannot proceed because relevant luggage or equipment was not declared.

Dangerous, illegal, explosive, highly flammable or otherwise unsafe items must not be carried.

You remain responsible for identifying, checking, loading and collecting your belongings. The driver will provide reasonable assistance where practical but is not responsible for supervising or inventorying your property.

Meet in Morocco and the transport provider are not responsible for loss of or damage to luggage or personal belongings unless caused by our negligence or the negligence of the provider or driver. You should keep passports, money, payment cards, medication, electronics and other valuables with you.

Accessibility needs, mobility equipment or other requirements that may affect vehicle selection or assistance must be disclosed before payment. We will confirm whether suitable arrangements are available but cannot guarantee requirements that were not disclosed in advance.

Any request to change a confirmed booking is subject to transport-provider and vehicle availability. A requested change does not take effect until Meet in Morocco confirms it in writing.

Changes requested more than 24 hours before the scheduled pickup will not incur a separate change fee. However, you must pay any increase caused by the revised route, date, pickup time, destination, passenger numbers, luggage, equipment, waiting requirements or other booking details.

We will make reasonable efforts to accommodate changes requested within 24 hours of pickup, but we do not guarantee that a change will be possible. Additional charges may apply, including costs incurred because a driver or vehicle has already been assigned.

If the revised journey would ordinarily cost less than the original booking, no refund or credit will be due for the difference.

If we cannot accommodate the requested change, the original booking remains valid unless you cancel it under section 10.

You may request cancellation by emailing bookings@meetinmorocco.com. A cancellation takes effect only when Meet in Morocco acknowledges it in writing. If you do not receive an acknowledgement, you remain responsible for contacting us again before the cancellation deadline.

The cancellation deadline is measured from the confirmed pickup time shown in your booking, including airport arrival transfers.

If we acknowledge your cancellation more than 24 hours before the confirmed pickup time, you will receive a full refund with no cancellation fee.

If we acknowledge your cancellation 24 hours or less before the confirmed pickup time, the booking is non-refundable.

No refund is due for a no-show, a transfer refused or ended because of passenger conduct, or a service that cannot be provided because the booking information, passenger numbers, luggage or requirements supplied by you were inaccurate or incomplete.

For a return booking, no refund is due for an unused return journey once the outbound journey has been provided.

Approved refunds will be made to the original payment method in the original booking currency. Stripe, your bank or payment provider may take several business days to process the refund. We are not responsible for exchange-rate differences, foreign transaction charges or other fees imposed by your bank or payment provider.

We may make exceptions at our discretion, but doing so in one case does not require us to do so in another. You should use suitable travel insurance for losses that fall outside this cancellation policy.

You will be treated as a no-show if you do not arrive at the confirmed pickup point within the applicable waiting allowance and neither Meet in Morocco nor the driver has been notified.

If you contact us or the driver before the waiting allowance expires, the driver may continue waiting where operationally possible. Additional waiting charges may apply. Continued waiting is not guaranteed where it would affect another booking or exceed the provider’s availability.

You are responsible for being at the correct terminal, meeting point, hotel, address or other confirmed pickup location. Going to an incorrect location does not extend the waiting allowance.

You must provide contact details through which you can reasonably be reached around the pickup time and should have access to email, telephone or WhatsApp where supplied. If the driver cannot locate or contact you because the details are incorrect, the device is unavailable or messages and calls are not answered, the booking may be treated as a no-show.

If the driver has not arrived at the confirmed pickup point, you must contact Meet in Morocco promptly and allow up to 30 minutes after the confirmed pickup time for us to investigate and arrange the transfer or a suitable replacement.

You must not arrange alternative transport without first contacting Meet in Morocco and allowing this 30-minute period, except where waiting would be unsafe or unreasonable. If we confirm that we cannot provide the transfer, section 12 will apply.

We may make reasonable operational changes to a booking, including substituting the transport provider, driver or vehicle, provided the essential transfer service remains suitable for the confirmed passenger and luggage requirements.

We may also adjust the pickup time where reasonably necessary because of traffic, flight information, airport procedures, road conditions or other operational requirements. For airport departure transfers, we may move the pickup time by up to 30 minutes without requiring your prior approval. We will notify you using the contact details supplied with the booking.

If we become unable to provide the confirmed transfer, we will first make reasonable efforts to arrange a comparable replacement service.

If no suitable replacement is available, we will cancel the affected transfer and issue a full refund for that transfer.

You should not arrange alternative transport until we have confirmed that we cannot provide the transfer, except where waiting would be unsafe or unreasonable. Where we have confirmed that the transfer cannot be provided and you reasonably arrange alternative transport, our reimbursement liability will not exceed the amount you originally paid us for the affected transfer.

We are not responsible for additional or consequential costs such as missed flights, accommodation, meals or replacement travel exceeding the original booking price, except where such liability cannot lawfully be excluded.

No refund will be due where we cannot provide the service because of your conduct, inaccurate booking information, failure to attend the pickup point or another breach of these terms.

Where available, we will send the driver’s name, contact number, vehicle details or registration before pickup. These details are provided for convenience and are not guaranteed to be available a particular amount of time in advance.

Driver and vehicle details may change at short notice for operational reasons. A change does not entitle you to cancel or receive a refund where the replacement remains suitable for the booking.

For airport arrivals, the driver will use a passenger name board where practical or follow the alternative meeting instructions supplied to you.

You must follow the meeting-point and pickup instructions provided in your booking confirmation or subsequent messages. If you cannot locate the driver, you must contact Meet in Morocco or the driver before leaving the pickup location or arranging alternative transport.

Some hotels, riads, medinas, pedestrian areas, private roads and narrow streets may not be safely or lawfully accessible by vehicle. In these circumstances, pickup or drop-off may take place at a nearby accessible point.

Stops, route deviations or additional drop-offs are not included unless agreed by Meet in Morocco in advance. A driver may refuse an unplanned request or require an additional charge.

We are responsible for foreseeable loss or damage caused by our breach of these terms or negligence. We are not responsible for loss or damage that was not reasonably foreseeable when the booking was made.

You are responsible for selecting a pickup time that allows sufficient time for check-in, security, immigration, traffic, road disruption and other reasonably foreseeable delays.

We are not responsible for a missed flight, connection, appointment or onward arrangement unless it was directly caused by our negligence or breach of contract. Where we recommend a pickup time and you choose a later time, you accept the additional risk of delay.

Subject to liabilities that cannot lawfully be limited, our total liability relating to a booking will not exceed the amount paid for that booking.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or mandatory consumer right that cannot lawfully be excluded or limited.

We are not responsible for business losses, loss of profit or other commercial losses because our services are provided for personal travel purposes.

Any loss of or damage to luggage or personal belongings must be reported to the driver immediately and then reported to Meet in Morocco in writing within 48 hours. All other claims should be submitted in writing within 14 days of the affected transfer.

These reporting periods help us investigate claims and do not remove any legal rights that cannot lawfully be restricted.

We are not responsible for delay or failure caused by circumstances outside our reasonable control. These may include severe weather, flooding, earthquakes, fire, road closures, major accidents, airport closure, civil unrest, terrorism, strikes, government action, public-health restrictions, fuel shortages, communications failures or similar events.

Where reasonably possible, we will try to arrange an alternative route, vehicle, provider, pickup time or accessible meeting point.

If an event outside our reasonable control makes the transfer impossible and no suitable alternative can be arranged, we will refund the amount paid for the affected transfer.

We are not responsible for additional costs arising from such events, including accommodation, meals, flights, missed connections or alternative transport. You should maintain suitable travel insurance for these risks.

Traffic conditions, including ordinary congestion, queues, roadworks and travel-time variation, can occur throughout Morocco. We do not guarantee journey durations and are not liable for delay caused by traffic conditions unless liability cannot lawfully be excluded.

If a problem occurs before or during the transfer, you should notify Meet in Morocco or the driver immediately using the contact details supplied in your booking messages. This gives us a reasonable opportunity to investigate and resolve the issue while the service is taking place.

Formal complaints must be sent to bookings@meetinmorocco.com within 14 days of the affected transfer. Please include your booking reference, a clear description of the issue and any relevant supporting evidence. Complaints concerning a driver, vehicle, luggage or damage should include photographs where reasonably available.

We aim to acknowledge formal complaints within two business days and provide a substantive response within 14 days. More complex matters may take longer where we need information from a transport provider, driver, payment provider or other third party.

You must provide reasonable cooperation and allow us a reasonable opportunity to investigate the complaint.

We use personal information to process and manage bookings, take payment, arrange transfers, communicate with passengers, prevent fraud and comply with legal obligations.

We may share relevant booking information with transport providers, drivers, payment processors and technology providers where necessary to provide the service.

Further information about how we collect, use, retain and protect personal information is contained in our Privacy & Cookies Notice.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory right you may have as a consumer to bring proceedings in another jurisdiction.

If you are resident outside England and Wales, you may also benefit from mandatory consumer protections under the laws of your country of residence. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded or restricted.

The contract is concluded in English. If these terms or other booking information are translated, the English version will prevail to the extent permitted by law.

Email: bookings@meetinmorocco.com

Please include your booking reference in communications about an existing booking.

We may update these terms from time to time. The version accepted when you make a booking will continue to apply to that booking unless a change is required by law or agreed with you.

If any part of these terms is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.